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FAQ

What is Supernola?

Bite-sized snacking clusters clusters of organic superfoods, fruits, tree nuts and seeds.

What is your return and refund policy?

As a food product, we do not accept returns and only issue refunds on a case by case basis. If you believe you require a refund or your order was fulfilled incorrectly, please contact us: hello@eatsupernola.com

What makes Supernola 'Super'?

The immune-boosting, antioxidant-rich, and anti-inflammatory, energizing & stress busting power of Superfoods! Plus, our unique dehydration process allows our whole food ingredients to retain their nutritional value and 100% of the flavor. The end result is a flavor-packed + nutrient-dense snack that the whole family will enjoy.

Why is Supernola a better snack?

We’ve put the best possible organic + plant-based ingredients and combined the natural power of exotic superfoods to provide you with a super delicious snack – anytime, anywhere. Not only are our ingredients all certified organic, gluten free, unrefined and natural, but they are all REAL, WHOLE foods!

How do I eat it?

Simple! Any way you like! Individually portioned so you can take it with you on the go, we like to eat Supernola right out of the bag. Get creative by mixing it with any type of milk as a cereal, on top of yogurt, in a parfait, or simply with fruit. Let us know if you have any new combinations or recipes you like, and we’d love to share it! Remember to check out our blog to find tasty recipes and tips!

Does Supernola contain colors, flavors or preservatives?

We don't believe in any of that! We don't use any 'natural' or artificial colors, flavors or preservatives. The colors in Supernola are naturally from the superfoods, like dragon fruit and maqui berries. We don't use any 'natural flavors' because we don't need them, and some of our ingredients act as natural preservatives, so we don't need those either!

What is the shelf life?

The 'best by' date is always printed on the front or back of the package, which is exactly 365 days from the date it was produced. You can simply store Supernola in your pantry. Keep Supernola away from heat! We don't use any preservatives so heat can make the product spoil faster or have an 'off' taste. Keeping in your car seems like a great idea to have Supernola when you need it, but please keep it only in your car during cold months to keep it fresh!

Is it gluten-free? Peanut free?

Yes. Supernola is naturally gluten-free, grain-free, and free of peanuts. We also make sure none of our ingredients come into contact with gluten by manufacturing in our gluten-free and peanut-free facility.

The fat content is high … why should I eat it?

Supernola only contains natural fats from the tree nuts and seeds. We use the best unrefined, organic coconut oil we could find to provide your body with a good source of fat.

Is Supernola vegan?

Dragon Fruit Lemon Zest, Pineapple Ginger Fusion, Banana Nut Crunch and Dark Chocolate Nut Crunch are Vegan. The other flavors use all-natural, organic, raw honey that is sustainably sourced. We believe bees are important to a plant-based lifestyle, so we only support beekeepers that support the bee population. Please see information on the Bee Friendly Farming practices our honey supplier supports here.

What does Certified Paleo mean?

Supernola is Certified Paleo by the Paleo Foundation, which means that our products do not contain any grains, cane sugar, refined or artificial ingredients at all. As you can find on the Ingredients page, we use only whole food, natural and Certified Organic ingredients.

How much is Shipping?

We ship FREE anywhere in the continental US for orders over $50, with flat rate shipping at $5 for orders under $50.

How quickly will I receive my order?

We typically ship orders within 2 business days. If we expect this to be longer, we will notify you. Many times, however, we are able to ship within 24 hours to you!

How do I track my order?

You will receive an email order confirmation once shipped with link to tracking details. Also, you will receive an email when the package is out for delivery, and upon successful delivery!

Where can I find coupons and other incentives?

The best place to find coupon codes and specials is in our email newsletter or by following us on social media. 
Sign up for the newsletter at the bottom of page or on Facebook and Instagram.

Do you offer wholesale?

Of course! We wholesale directly or through multiple large distributors across North America. Find information on wholesale by inquiring here.

What products can I subscribe to? What products are available for auto-delivery?

You can make your entire cart auto-deliver by checking the box at checkout or below each item before you add it to cart. You can also sign up for our subscription box to ship your favorite number of snacks automatically and save!

Where can I find my subscription details?

If you create a subscription or auto-delivery, you will have to create an account that you can log in to via our website to make changes to at any time. Make sure to use the link in the email sent to you right after your subscription order, as it's a different link than our normal login. See your auto-delivery options, make changes to frequency, products, billing method, or shipping address right when you log in. Any issues? Simply email us at hello@eatsupernola.com.

Will I get email notifications?

You will receive a confirmation email when we receive your order, or before your auto-delivery order is triggered, when your order has shipped, and shipping notifications when your order is delivered. Change email notifications at any time through the link at the bottom of the email.

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  • N173 W21170 Northwest Passage, Jackson, WI 53037
  • (262) 674-1154